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Free PDF Quiz ServiceNow - Useful CIS-CSM Reliable Exam Blueprint

Our CIS-CSM practice test is high quality product revised by hundreds of experts according to the changes in the syllabus and the latest developments in theory and practice, it is focused and well-targeted, so that each student can complete the learning of important content in the shortest time. With CIS-CSM training prep, you only need to spend 20 to 30 hours of practice before you take the CIS-CSM exam. Meanwhile, using our CIS-CSM exam questions, you don't need to worry about missing any exam focus.

The eligibility criteria for appearing for the ServiceNow CIS-CSM Certification Exam are quite specific. Participants must have a minimum of six months of experience in implementing ServiceNow Customer Service Management applications. Additionally, participants should possess the requisite knowledge of ServiceNow implementation methodologies and have a good understanding of ITIL v3.0 or later. Moreover, participants need to complete ServiceNow's CIS-CSM training course, which covers the syllabus of the certification exam.

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ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam is designed for professionals who are looking to validate their skills and knowledge in implementing ServiceNow Customer Service Management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is intended for individuals who possess a deep understanding of customer service processes and are proficient in configuring and customizing the ServiceNow platform to meet the needs of their clients. The CIS-CSM Exam is a rigorous test of a candidate's abilities and requires a thorough understanding of ServiceNow functionality, including Incident Management, Knowledge Management, Service Level Management, and Service Catalog Management.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q102-Q107):

NEW QUESTION # 102
How are ServiceNow's out-of-the-box Customer Service Management applications packaged? (Choose two.)

A. Store Apps
B. Plugins
C. Through private scopes
D. Update Sets

Answer: A,B

NEW QUESTION # 103
Match the definitions for roles relationships.

Answer:

Explanation:

NEW QUESTION # 104
What is required to synchronize fields from a parent to a child case(s)?

A. The role of sn_customerservice.customer_case_manager must be assigned
B. No action required, this is a standard Customer Service Management feature
C. Major Issue Management needs to be installed and certain properties enabled
D. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

Answer: B

NEW QUESTION # 105
Which of the following are best practice with regard to data imports? (Choose two.)

A. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
B. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
C. Images embedded in Knowledge Articles should be uploaded separately
D. When importing to multiple instances import to each instance separately.

Answer: C,D

NEW QUESTION # 106
Out-of-the-box. cases are automatically closed after how many days?

A. 5 days
B. 3 days
C. 10 days
D. Cases are not automatically closed by default

Answer: C

NEW QUESTION # 107
......

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